1. Make it quick
A check that takes twenty minutes will be ticked in two. Keep the list to what matters for that vehicle.
2. Make it easy to start
A QR code in the cab beats looking for a clipboard. No logins to forget.
3. Show that you read them
Reply to defects the same day. Tell the driver what was done. Drivers stop reporting when nothing happens.
4. Never punish an honest report
If reporting a defect leads to blame, defects stop being reported. Thank the driver.
5. Chase gently, and every day
Check who has not done it each morning and speak to them. Missed check alerts in Kovi tell you.
6. Be clear on why
Explain that checks protect the driver, other road users and the firm. A short briefing in the first week does more than a poster.
Related
Driver defect reporting guideWhat to write when you find a defect, who to tell, when to stop the vehicle and how operators should record and close it off.QR code vehicle checksStick a QR code in the cab. Drivers scan it with their phone camera and the right check for that vehicle opens straight away. No app download, no searching.